Act! Error "A Generic Error Occurred in GDI+" The computer could not be reached IP Address

When trying to access a shared database over a network, Act! times out and eventually returns two errors:

  1. A generic error occurred in GDI+ – this error can be dismissed, and then
  2. The <server> computer could not be reached because the IP address “” could not be resolved.  Verifying the <server> computer is available on the network, that it has the correct IP address, and that Microsoft SQL Server is properly installed may resolve this issue.

I encountered this error when installing Act Premium for Web v18 on a terminal server, which was trying to access the master database file off of a Small Business Server.

The solution was to disable IPv6 on the host server with the master database file.

We were then able to access the database without trouble.

Drop us a support ticket at or use the Chat Now in the lower right if you have any trouble!

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