When trying to access a shared database over a network, Act! times out and eventually returns two errors:
- A generic error occurred in GDI+ – this error can be dismissed, and then
- The <server> computer could not be reached because the IP address “” could not be resolved. Verifying the <server> computer is available on the network, that it has the correct IP address, and that Microsoft SQL Server is properly installed may resolve this issue.
I encountered this error when installing Act Premium for Web v18 on a terminal server, which was trying to access the master database file off of a Small Business Server.
The solution was to disable IPv6 on the host server with the master database file.
We were then able to access the database without trouble.
Drop us a support ticket at firstname.lastname@example.org or use the Chat Now in the lower right if you have any trouble!