Act! Word Templates Error "Unable to cast COM object of type 'Microsoft.Office.Interop.Word.ApplicationClass' to interface type 'Microsoft.Office.Interop.Word._Application'."

When trying to edit a Word template I receive the Error: “Unable to cast COM object of type ‘Microsoft.Office.Interop.Word.ApplicationClass’

Steps to fix:

  1. Close Act and Word
  2. Open a run command and get into regedit
  3. Find these registry keys:
    1. For 32-Bit Version of Windows
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
      • HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
    2. For 64-Bit Version of Windows
      • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
      • HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
  4. You will need to modify a registry key named LoadBehavior. It needs to have its value changed from 3 to 9.  Try editing only the two ACT7.OfficeAddin Keys first.
  5. Open Act, test if the problem persists
  6. If the problem continues, go back into the registry and change two more keys LoadBehavior from 3 to 9.
    1. For 32-Bit Version of Windows
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect
      • HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect
    2. For 64-Bit Version of Windows
      • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect
      • HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect

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Using the Act! History List

Original webcast date March 8, 2016 Geoff of Twelve/Three will review a great new feature of Act!, the History List. The History List was introduced 2 years ago in v16 as a way to view a consolidated list of all histories in the database. It is a very fast and instant way to generate flexible […]

Act! v18 Hotfix 7 Available

This post updated 3/2/2016

Within the first three months of Act v18 release, there have been 7 software patches.  As of 3/2/2016 the latest pack is Hotfix 7.

All hotfixes are cumulative and include fixes from prior hotfixes.  See below (quoted from Act!):

Act! 18.0 HF7 Download
Act! 18.0 Hot Fix 7




  • The 18.0 HF7 patch is automatically installed with any new 18.0 installations.
  • As we often recommend, web client users may want to set the following Internet Explorer option:
    • Internet Options > General tab > Browsing History, Settings button > Temporary Internet Files tab > Check for newer versions of stored pages: > enable Every time I visit the webpage


Version 18
Update 7
Requires: Act! Premium (access via web)

Issue Number Description
D-04245 APFW – Calendar – Any view – Timezone Inconsistencies
D-04187 APFW – Calendar – mini calendar always uses the server date and time for the mini calendar funtions
D-04229 APFW – Navigating to Calendar View logs off user not running on English language Windows OS.
D-04249 APFW – Remove redundant Today button
D-04178 APFW – Schedule ActivityDialog – Dialog pulling server time instead of client time.
D-04186 APFW – Today button on calendar takes you to the wrong date.
D-04182 Change filestreams in licensing to be more friendly in large hosted environments


Version 18
Update 6
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)

Issue Number Description
D-04113, D-04114 Web – Chrome – Advanced query feature can’t be used with Chrome.
D-04119 Web – Companies List View – cannot export to Excel
D-04120 Web – The list of contacts associated to Company-A are actually the contacts associated with Company-B.
D-04122 Web – Calendars – Some time zone features would log off the customer.
D-04129 Can’t email a Document listed in the Document tab
D-04131 Web – Cannot filter histories by type in History View and all History tabs
D-04150 Web – Performance – Notifications polling is every three seconds s/b 2 hours


Version 18
Hotfix 5
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)

Issue Number Description
D-04024 Fixes an issue where using the Global Toolbar Email command did not populate the TO: field with the taget Contact email addresses.
D-04025 Fixes an issue where Contact > Edit > Replace would fail on secured servers.
D-04034 Yes/No fields will no longer be removed from a Layout after editing.
D-04035 Fixes an issue where Yes/No field types could not be renamed.
D-04037 Fixes an issue where focus on a new Contact was lost when saving, or when triggering an automatic save through another action. E.g., adding an Activity.
D-04039 Re-enabled email commands for Chrome users. These users can set their email client preferences to “Use default email”.


Version 18
Hotfix 4
Requires: Premium (access via web)

Issue Number Description
D-03988 APFW – Logon – incorrect message displayed after third Web logon failure due to credentials


Version 18
Hotfix 3
Requires: Premium (access via web)

Issue Number Description
D-03983 APFW – Contacts – Histories and Documents Tab – Navigating to histories tab Crashes APFW
D-03980 APFW – Calendars – Time zone displays the Log on screen when using custom virtual directories.

Version 18
Hotfix 2
Requires: Pro/Premium

Issue Number Description
D-03965 Fixed a Web Client issue with the Opportunity Views for databases that did not yet contain any Opportunity records.
D-03969 Fixed a redraw issue in the Contact Detail view when navigating through Contact records.
D-03961 The Web client session will no longer end abnormally when creating the first Opportunity in a database.
D-03959 Act! 17.x for Windows customers will now see version 17 related Welcome Page content instead of version 18.
D-03960 Act! 17.x for Web customers will now see version 17 related Welcome Page content instead of version 18.

Version 18
Hotfix 1
Requires: Pro/Premium

Issue Number Description
D-03473 Mobile – Fails to call contact when selecting “Call Phone” or selecting any phone number field on iPhone
D-03848 Some dialogs not responding on Windows Server 2008 R2
D-03858 Resizing the entire Call list tab does not resize the detail window and no scroll bar appears
D-03860 APFW – Task List – No Option To Export to Excel
D-03861 APFW – Chrome – Duplicate Popup Checker is in Loop
D-03869 Error message is squished when licensing errors out
D-03878 When “Daily Calendar” is selected as the start-up view, it displays “Monthly Calendar”
D-03885 Chrome: Act emarketing logon page is not getting loaded prior to logging into AEM account
D-03891 APFW – Preferences – Cleared Activity Display Preference Not Functioning As Designed
D-03902 APFW – Hosted Welcome Page Trial mode should use https, not http
D-03908 Resizing the application window does not resize the Call List detail window, no scroll bar appears
D-03910 Notes – Attaching a document to a note throws an object reference error
D-03918 Removing new AEM permissions still permits the majority of AEM functions
D-03929 APFW – Opportunity Detail Navigation broken


Act! Emarketing Overview for Beginners

Act! Email Marketing Overview for Beginners Original webcast date 3/1/2016 Stephen of Twelve/Three reviews the Act! Email marketing platform. This is intended as a full overview for beginners. We will go over the advantages of using AEM, how to create templates, sending to your database, and tracking analytics on the reports. If you’d like to […]

Using Groups & Defining Dynamic Membership

Original webcast date Feb 23rd, 2016. Geoff explains how to use Act! groups, why they are useful. We will cover static groups (where you manually pick and choose members), and dynamic groups (where contacts are automatically added based on filter criteria). Groups are useful for email marketing, sync sets, territories, and much much more. This […]

Act! Layouts & Screen Customization

Original webcast date 2/9/2016. Geoff of Twelve/Three Marketing explains how to edit your Act! layouts and customize various views. Using Act! Premium v18 Customized layouts allow you to view the fields most relevant to your business, and brand Act! to your corporate identity. To attend these free webcasts live on Tuesday mornings at 9:30am, please […]

Using Act! Companies & Linking with Contacts

Original webcast date 1/26/2016. Geoff of Twelve/Three Marketing gives some insight on how Act! is designed to work with Companies & Linking them to Contacts. Companies are what’s known as a separate “entity” within Act!, and can exist as their own records independently from Contacts. Using some neat tricks you can readily set up your […]

Act Google Calendar sync error "value cannot be null"

This article last updated 12/17/2015

Google Integration with Act seems to work haphazardly at best.  One recent error I dealt with for a while involved unable to sync activities with google calendar.  The Act integration would fail, and the error message would read something to the extent of “Value cannot be null.”

Some people reported that disabling duplicate checking in the database solved their problems – in my instance, this did not work.

The solution was to delete a corrupt activity off of the Google calendar.  The activity in question was a recurring activity that happened every week in perpetuity.  My hypothesis is that Google allows activities to repeat for eternity, whereas Act wants recurring activities to have an end date.

Nonetheless, deleting this activity series solved the problem.  Hope this works for you.  Good luck, and call me if you want remote assistance!  716-837-5727.

Act! v18 Overview

Original webcast date 12/15/2015. Geoff of Twelve/Three Marketing gives an overview of the new Act! v18. Explains what’s new, what the future plans are for Act!, and some of the pricing options. Main features of Act v18: – Windows 10 full support – Microsoft Office 2016 support – Redesigned Act for Web interface – 64-bit […]