Act! crash error – mscoreei.dll When trying to load the Act! program, a crash window appears that reads “Act! has stopped working. Windows can check online for a solution to the problem.” The problem details window lists the Problem Event Name as APPCRASH, and the Fault Module Name is mscoreei.dll It’s always ‘fun’ to encounter […]
When trying to access a shared database over a network, Act! times out and eventually returns two errors: A generic error occurred in GDI+ – this error can be dismissed, and then The <server> computer could not be reached because the IP address “” could not be resolved. Verifying the <server> computer is available on […]
Sorry to leave you in the dark, but we cannot connect to the Act! emarketing service at this time. The website or your internet connection may be down. Click here to refresh this page, or come back and try again later. This error message is displayed when you try to access your Act! emarketing account […]
This bug seems to be affecting Windows 10 machines in particular. Open the Act! documents tab and it will crash. These issues are resolved in the latest hotfixes for v16 and higher. Sage ACT! 2013 users are out of luck, so avoid windows and microsoft updates at all costs (probably too late if you’re reading […]
When trying to edit a Word template I receive the Error: “Unable to cast COM object of type ‘Microsoft.Office.Interop.Word.ApplicationClass’
Steps to fix:
Call us at 716-837-5727 or use CHAT NOW in the lower right.
This article last updated 12/17/2015
Google Integration with Act seems to work haphazardly at best. One recent error I dealt with for a while involved unable to sync activities with google calendar. The Act integration would fail, and the error message would read something to the extent of “Value cannot be null.”
Some people reported that disabling duplicate checking in the database solved their problems – in my instance, this did not work.
The solution was to delete a corrupt activity off of the Google calendar. The activity in question was a recurring activity that happened every week in perpetuity. My hypothesis is that Google allows activities to repeat for eternity, whereas Act wants recurring activities to have an end date.
Nonetheless, deleting this activity series solved the problem. Hope this works for you. Good luck, and call me if you want remote assistance! 716-837-5727.
This article is updated through March 10th, 2015.
This problem has been plaguing Act! for a few years now. It seems every time someone purchases a new laptop or Windows Tablet, we get a followup phone call that their Act! is not displaying properly.
UPDATE: There is finally a fix available! Download here. This fix will be included automatically with all Act! versions 18.1 and later.
If you’re reading this, you probably have already experienced these issues:
The cause is due to a combination of high resolution, and DPI / zoom settings. New displays have very high resolutions, which look great. But high res has a counter-effect of making things appear proportionally smaller. As a counter-counter-effect, manufacturers often set the DPI (dots per inch) setting to be 125% or 150% larger. This really throws off Act!.
The primary fix for this issue will be bundled up and included with version update 18.1, available in May 2016.
If you don’t have version 18, you can Download and run the executable file here. (Close out all running applications before applying the fix).
Credit goes to Act! forums user JagStyles for helping out the whole Act! world for this great dev work.
Numerous users are reporting great success with the above file.
There are other ways to tinker with your display to get it workable, if the above fix did not work for you.
We have mixed results with this one. If you’re lucky, it’s fixed. Often, nothing changes. If this did not help, then go back into the properties and un-check that box to undo the change.
Proceed onto fix #2…
Windows DPI Settings
Lowering your resolution is, of course, not an ideal solution. Nothing is really wrong with it — but it does limit you from using that nice fancy high-res display. The new settings should still be usable to you though. Test it for yourself — you can always roll back the change at any time.
As always, call us at 716-837-5727 for remote assistance!
Problem: Trying to synchronize Act database when the sync fails, giving this message.
Synchronization has failed. Server Error Description: Synchronization failed due to an out of memory error on the server. Exception of type ‘System.OutOfMemoryException’ was thrown.
This issue can be resolved by running the SQL2008Rw_Express_BackupFix.bat file attached to this article. Please follow the steps below:
We host an Act! learning webcast every week. 100% free and always will be. Twelve/Three wants you to get the most out of your Act! software. That is why we created our Virtual User Groups. These VUGs are held every Tuesday morning via GoToMeeting at 9:30 am EST. The webcasts typically run 20 – 40 minutes […]