Act! Moves to Subscription Pricing

ACT!’s Recent Move to Subscription Pricing – What does it mean to you?

Please note that subscription pricing only affects ACT! Premium. The lower cost ACT! Pro version is still sold as a perpetual license with optional support. ACT! Pro is limited to 10 users and this may be cut to 5 users.

“Do you purchase your car or lease it?”

Introduced in 1987, ACT! was one of the original Contact Manager / CRM products. Back then software was something you bought periodically. You started with a new license and then bought an occasional upgrade every few years to keep your software up to date and compatible with all of your other programs. Upgrades were really new versions offered to loyal customers at a discount, usually 50-60% of a new license.
Let’s say your software costs $500 new and upgrades were $300. Your software expense over time might look something like this:

Year 1 $500
Year 2
Year 3
Year 4 $300
Year 5
Year 6
Year 7 $300
Year 8
Year 9
Year 10 $300
Total $1400

Later, in effort to develop more recurring revenue, Companies like ACT! began offering maintenance and support plans that gave you each year’s upgrade and some telephone support. The plans were usually 25% – 35% of the list price. So your software spend could look like:

Year 1 $500
Year 2 $125
Year 3 $125
Year 4 $125
Year 5 $125
Year 6 $125
Year 7 $125
Year 8 $125
Year 9 $125
Year 10 $125
Total $1625

A little bit higher, but you were always assured of being in the most recent version and getting some level of support from ACT!.
Now, with Software as a Service (SaaS) or “cloudy” apps, you can sign up for software and pay a monthly fee to use it. Although ACT! is most often installed on your equipment, they have built in the ability to remotely turn ACT! on or off.

With ACT!’s new entry into subscription pricing, you have two options. The first is a perpetual license similar to what you have now. You pay $500 for the license which include 1 year of upgrades and support. After that, you have the option of renewing maintenance for $250/year. If you choose not to renew, you can continue to use your existing ACT license forever or until it is no longer practical.

Year 1 $500
Year 2 $250
Year 3 $250
Year 4 $250
Year 5 $250
Year 6 $250
Year 7 $250
Year 8 $250
Year 9 $250
Year 10 $250
Total $2750

The second option is always subscription. You pay $250/year every year. If you ever stop paying, your ACT! service is turned off. 10 years of ACT will cost your $2500.
There are discounts for quantities of licenses and for people who are upgrading. For example, a company with 10 users get a 5% discount and if they are currently on ACT 2013, v16 or v17, they get the service for $180.50/license/year. Their total cost for 10 users is $1805/year or $18,050 over tem years.
So, like leasing a car, you’ll probably pay more with subscription than you did with the old “Buy & Hold” ACT software of the past. The Buy & Hold model is no longer offered by ACT!. ACT! is no alone in this practice. You’ve most likely noticed that Microsoft Office is now on a subscription model. When Windows 10 comes out in 2015, you’ll see a lot more service based software.

There are wrinkles to the plan depending on what version of ACT you have, how many and whether you are on an existing business care plan. Also, if you host your own ACT or want a ACT! or another hosting partner to host it for you. So many wrinkles that we cannot explain them all. Please call us to review your situation and needs and we’ll work out the best solution for you.

In short, ACT! is now bundling their upgrades and support into their product, causing the price to rise. In the past, these services were optional. ACT! is still a fairly low cost CRM system. Consider Salesforce at $65/user/month or $125/user/month for the Enterprise version. Twelve/Three also sells other SaaS CRM products such as Zoho CRM. You have plenty of options with ACT and even with other CRM products.

Twelve/Three is a certified Zoho Creator Developer!

On April 20th 2015, Geoff passed the Zoho Certified Developer Program for Zoho Creator (link opens in new tab). Twelve/Three is excited to build and sell custom apps on the Zoho Marketplace. With this certification, Twelve/Three becomes the only certified Zoho Creator partner in Western New York, serving the greater Northeast region. Congratulations!  More certifications to follow!

Email Marketing – It’s all about perspective.

Email Marketing – It’s all about perspective.

email resultsFirst, a true little story. I have a friend who sold penny stocks back in the 80’s. He was doing a lot of cold calling and he told me about a sales system he used.

He would start with a list of 100 cold names. He would call them with something like,

“You don’t know me and you should not invest with me until I’ve proven myself. I just want you to watch Stock X for a month. I promise you it will go up.”

Actually, he told 50 of those 100 people that it would go up. He told the other 50 it would go down. After a month, he threw away the 50 names he had been wrong with and called the 50 he was right about.

He would tell them to now look at Stock Y. He told 25 of those 50 that Y would go up and the other 25 it would go down. You can see where this is going. After four rounds, he had 6 people remaining who watched him pick 4 straight stocks without fail.

From their perspective, he was a genius.

What does this story have to do with Email Marketing? You need to look at your communications from the recipient’s perspective. A very common mistake in Email Marketing (and sales people in general) is to talk about yourself and all of the things you can do or all of things your company does. Most clients only want to know what you can do for them.

If you put 10 different points forward into your Email and 9 don’t apply to a particular reader, then the reader will wonder why he is getting these messages as they don’t apply to him/her.


 

Another story – A very long time ago I worked for a business that sold measuring instruments. Specifically, we could measure the amount of liquid in a tank. The liquid could be milk, sewage, gasoline, etc. The same product could be sold to many industries.

But engineers in each of these industries had very specific needs and these needed to be addressed.

The dairy engineer was very worried about bacterial growth. He wanted to know the product was smooth and easily cleaned. He also wanted to know that we could ship overnight replacements if one failed. Dairies cannot turn off the cows and production must be maintained.

The sewage treatment facility was usually a municipality and wanted low pricing, usually by a bid process.

The gasoline storage facility wanted to make sure the device did not put any electricity or sparks into the tank. The term is “Explosion Proof”. They also hated leaks as it got the EPA interested in them.

If we had sent out a Newsletter with a picture of a sewage treatment plant, the dairy engineer wouldn’t be impressed. He’d think “These people don’t know me”. So we began to create a series of Newsletters that were very targeted and spoke specifically to their needs.

We created a “Food, Dairy & Pharmaceutical” Newsletter, a Wastewater Newsletter, etc. Over time the readers began to think of us a experts who were uniquely devoted to their business.

Using Act! with a Microsoft Surface Tablet

Act! can be installed on Surface Pro Tablets, but there are major downsides.  Here are some of our concerns. Surface RT Act! can not be installed on the inexpensive, more “lightweight” Microsoft Surface RT.  The Surface RT runs a version of Windows 8.1 that only has the metro interface – this means that it lacks the “full desktop”, […]

Free Act! Classes

We host an Act! learning webcast every week.  100% free and always will be. Twelve/Three wants you to get the most out of your Act! software.  That is why we created our Virtual User Groups.  These VUGs are held every Tuesday morning via GoToMeeting at 9:30 am EST. The webcasts typically run 20 – 40 minutes […]

Act! Tips & Tricks

We want you to get the most out of your Act! software.  Here is a quick list of some good practices to keep everything running smoothly! Clean out the history of your Act Contact Record – Every Act user has a contact record in Act. When you log into Act, your Record is the first one […]

GoldMine 2014.2 with Web

GoldMine.com
GoldMine Web

GoldMine is proud to announce the availability of
GoldMine Web for GoldMine Premium Edition users.

GoldMine Web is a new browser-based app that is included with GoldMine Premium Edition for Windows and is installed as part of the GoldMine Connect package. With the look and feel of a web client, GoldMine Web makes support for the administrator simple because there is no software to install or manage.

GoldMine Web expands the CRM capability with features in GoldMine Premium Edition for Windows to users with a browser and is the perfect solution for organizations looking for a hybrid CRM cloud solution.

GoldMine Web offers real-time access via any current Internet browser to your GoldMine database without any desktop setup. GoldMine Web features include:

  • Complete detailed contact record views including notes and details

  • Stay organized by scheduling calls, appointments, actions and more

  • All pending and historical activities for yourself as well as those scheduled for another user

Try GoldMine Web on our Demo Server!

Browse to  http://gm.twelvethree.com/goldmine/Web on your computer

User is: demo

Password: letmein

 

Check out GoldMine for your tablet or smart phone

Browse to  http://gm.twelvethree.com/goldmine on your phone

User is: demo

Password: letmein