Act! crash error – mscoreei.dll When trying to load the Act! program, a crash window appears that reads “Act! has stopped working. Windows can check online for a solution to the problem.” The problem details window lists the Problem Event Name as APPCRASH, and the Fault Module Name is mscoreei.dll It’s always ‘fun’ to encounter […]
Act! version 18.1 is a new update released 4/21/2015. There are over 117 defects fixed in this version. Act! can run at full resolution settings on high DPI displays. A new Web API has been added, allowing huge advancement potential for add-on developers. Other nice features have been added too!
Here’s a list of what to expect in 18.1:
Customer Facing Defects Closed in Act! v18.1 to Date
| D-02467 | Remote Database Creation includes all Secondary Contacts |
| D-02592 | Ellipses buttons or dropdown lists missing from detail views on Surface |
| D-02613 | TS: “Remote Database Sync Status by User” module in Administrative Dashboard is broken |
| D-02679 | APFW: “Export to Excel” menu displays as grey for Contact List the second time trying to export |
| D-02713 | Contact History Records Not Exported to a Copy Database Successfully |
| D-03338 | APFW: Chrome – Unable to close the dialog box using cancel button in Advanced Query |
| D-03695 | APFW: Contacts – Detail View – Tool tip is not getting displayed |
| D-03723 | APFW: Chrome – Dashboard – Filter options are not displayed and white screen is displayed |
| D-03782 | APFW: Dashboard – Deleting the same activity from different browsers doesn’t show a proper error |
| D-03789 | APFW: Information not displayed in fields when using IE 8 or 9 |
| D-03808 | APFW: Chrome – Duplicate Popup Checker is in Loop |
| D-03809 | APFW: Chrome – Groups Detail View – “Recipients Exceeded” warning dialog does not appear |
| D-03812 | Registration – Getting an Internal server error |
| D-03813 | APFW: Task List – No Option To Export to Excel |
| D-03829 | Emarketing: Call Lists – Resizing the Call List tab does not resize the details pane, no scroll bar |
| D-03859 | APFW: Chrome – Duplicate Popup Checker Not Functioning |
| D-03871 | Wrong error message is displayed when license is invalid |
| D-03888 | APFW: Preferences – Cleared Activity Display in Grey Not Functioning As Designed |
| D-03913 | Framework error on Exiting Act |
| D-03967 | APFW: Opportunities – No opportunities in Database dialog missing |
| D-03970 | APFW: Opportunities – Detail view – Page does not Auto refresh after deleting the last opportunity |
| D-03972 | APFW: Contact Detail View – Clicking next contact refreshes the entire page |
| D-03980 | APFW: Calendars – Time zone Displays the Log on screen when using custom virtual directories |
| D-03981 | APFW: Chrome – Mac – Top menu does not use global font settings |
| D-03982 | APFW: Sort dialogue box drop down lists empty |
| D-03983 | APFW: Contacts – Histories and Documents Tab – Navigating to histories tab Crashes APFW |
| D-03984 | Contact email address does not populate TO: address when Email command is used |
| D-03989 | TS: Clicking any schedule item from Company Detail view results in error |
| D-03996 | APFW: Chrome – Activities Tab – No refresh after clicking OK on a new activity from Follow Up |
| D-03997 | APFW: Chrome – Opportunities Tab – Clicking an Opportunity link does not go to the detail view |
| D-03998 | APFW: Chrome – When creating a new note, shows multiple fonts as default |
| D-04001 | E-mail Document button on Documents tab produces error |
| D-04006 | APFW: IE11 – Cannot save change in Opportunity Stage |
| D-04007 | Field Triggers – Activity Series give object reference error |
| D-04011 | APFW: IE – Yes/No fields removed from layout after editing |
| D-04012 | Create a remote with criteria and user cannot log in |
| D-04014 | APFW: Administrative Dashboard User Status Component returns no information |
| D-04026 | Contact Edit > Replace command fails when APFW service run in secure mode |
| D-04033 | TS: User cannot rename Yes or No field |
| D-04036 | Focus is lost when adding a new Contact and doing any save action |
| D-04038 | APFW: Chrome – Restore non-Microsoft Office Email and Act! Word Processing functionality |
| D-04040 | Contacts – Cant attach document from contact list view |
| D-04041 | APFW: List View – Attaching file via Contacts > Attach menu returns error and blanks out list view |
| D-04042 | Contact List View – Disable New Secondary Contact menu item |
| D-04044 | APFW: Contact List View – Disable New Secondary Contact menu item |
| D-04047 | Editing a tab name in the Layout Designer deletes all fields on the tab |
| D-04049 | Navigation Button changes don’t stick |
| D-04051 | APFW: Navigation Button changes don’t stick |
| D-04053 | APFW: IE11 – Cancelling Copy Field doesn’t cancel |
| D-04054 | APFW: Chrome – Act Word Processor – Unable to use in Chrome – Remove the popup message |
| D-04056 | Update Act! Manifest to correct DPI Scaling issue |
| D-04061 | APFW: Object Reference error when doing Export To Excel from companies list view |
| D-04062 | APFW: Company Detail View – Contacts tab not always displaying the correct contacts |
| D-04063 | APFW: Browse user able to attempt creating a new record |
| D-04064 | APFW: Choosing an item in a drop-down, changes the previously selected custom dropdown |
| D-04065 | Using Tag/Untag All while in Tag mode disables Lookup Selected and Omit Selected |
| D-04073 | APFW: Edit List Values only appearing on ID/Status drop down |
| D-04074 | APFW: Email mail merge server details not displaying |
| D-04075 | APFW: Companies List View – Export to excel returns an object reference error |
| D-04077 | APFW: Chrome – Advanced Query unable to click OK or Cancel after loading saved queries |
| D-04078 | APFW: Chrome – Advanced Query unable to click OK or Cancel after clicking preview |
| D-04085 | APFW: Relationship Details box size is too large, requires scroll bars |
| D-04089 | APFW: Chrome – Contact Detail View – Activities tab isn’t refreshed after new activity is created |
| D-04094 | Icons shown while creating a custom command are not displayed on toolbar |
| D-04100 | LC: FR – Only first occurrences of recurring activities are synchronizing to Google calendar |
| D-04104 | APFW: Chrome – Newly re-enabled Email menu items don’t do anything |
| D-04106 | APFW: When switching between contacts, Activities tab does not update |
| D-04110 | APFW: Unable to open sub folders via Write>Other Document From Template |
| D-04111 | APFW: Notes Tab – Unable to see the Attachments column after adding it in customized columns |
| D-04115 | TS: Define Sync Set button doesn’t work when downloaded from Act For Web |
| D-04130 | APFW: Type FIlter in all History Tabs and View resets to None when used |
| D-04132 | APFW: Today button on calendar takes you to the wrong date |
| D-04134 | APFW: Chrome – Act! Word Processing – Write Letter gets in a download loop |
| D-04135 | APFW: Chrome – Act! Word Processing – Write New Document is broken |
| D-04136 | APFW: Chrome – Act! Word Processing – Write Edit Template is broken |
| D-04137 | APFW: Chrome – Act! Word Processing – Get 404 Not found when trying to use Mail Merge |
| D-04139 | APFW: Opportunity List View – Select Users dialog does not auto-refresh list after making changes |
| D-04143 | APFW: Chrome – Cannot reschedule an activity series |
| D-04144 | APFW: Chrome – Cannot delete a complete activity series |
| D-04146 | APFW: Chrome – Session Timeout does not present “Continue” dialog, creates redirect loop |
| D-04148 | APFW: Performance – Notifications polling is every three seconds |
| D-04152 | Edit List Values control is wrong UI except for ID/Status |
| D-04157 | APFW: Field text font color is not represented correctly |
| D-04158 | APFW: Chrome – Cannot delete a recurring activity series |
| D-04160 | APFW: Schedule Activity – Dialog pulling server time instead of client time |
| D-04161 | APFW: Calendar – mini calendar always uses the server date and time for functions |
| D-04164 | APFW: Cannot tab out of County field when creating a new contact |
| D-04166 | Call List: Last updated field is using UTC+7 when using time and now users profile settings |
| D-04177 | TS: Unable to edit recurring activities end date |
| D-04180 | APFW: Act Word Processor – Write Letter generates error |
| D-04184 | APFW: Activity text color is not displayed in task list on web |
| D-04185 | NavBar customizations are lost after closing and reopening Act! on Windows 10 |
| D-04188 | Open Database dialog deformed on FR/CF |
| D-04189 | French NavBar defaults to scrunched up |
| D-04193 | APFW: Can’t select a contact from the task list if the contact’s name is blank |
| D-04195 | LC: CF – Wrong “states” show up in the Registration drop down |
| D-04196 | APFW – Cannot multi-select on task list |
| D-04197 | LC: CF – Registration Wizard text is deformed, multiple pages |
| D-04198 | LC: CF – Registration Wizard activating message box is not translated |
| D-04206 | APFW: Calendar Recap List – Recap item link will not open the related activity |
| D-04210 | APFW: When Daily Calendar is selected as the start-up view, Monthly Calendar is displayed |
| D-04211 | APFW: Calendar – Remove the Today button from the toolbar, the mini calendar has one |
| D-04213 | Notifications download message is confusing |
| D-04217 | Update Scratchpad Web branding |
| D-04218 | APFW: A warning message pops up when trying to Send to Act! a note, history, or activity |
| D-04220 | TS: Unable to create new layout tab with a name that has already been used |
| D-04222 | APFW: When encountering a Details field with invalid characters, web clients are logged out |
| D-04224 | If the primary AEM email address is not verified, Send an Email Campaign throws an ObjRef Error |
| D-04225 | APFW: Mobile – iOS – Clicking edit on any contact logs the user out |
| D-04226 | APFW: Chrome – Startup preferences aren’t honored if you close the browser |
| D-04230 | APFW: Mobile – Cannot dial phone number containing country code; needs preceding “+” sign |
| D-04232 | LC: CF – New database form needs more space for verbiage |
| D-04233 | APFW: Navigating to Calendar View logs off user not running on English language Windows OS |
| D-04235 | Blank Mail Merge fields don’t collapse if there are two blanks on the same row |
| D-04238 | APFW: Calendar – Time zone Inconsistencies |
| D-04290 | Change text color in NavBar for better contrast |
| D-04293 | APFW: Users are logged out when encountering a Notes details field with invalid characters |
When trying to access a shared database over a network, Act! times out and eventually returns two errors: A generic error occurred in GDI+ – this error can be dismissed, and then The <server> computer could not be reached because the IP address “” could not be resolved. Verifying the <server> computer is available on […]
Sorry to leave you in the dark, but we cannot connect to the Act! emarketing service at this time. The website or your internet connection may be down. Click here to refresh this page, or come back and try again later. This error message is displayed when you try to access your Act! emarketing account […]
Original webcast date March 8, 2016 Geoff of Twelve/Three will review a great new feature of Act!, the History List. The History List was introduced 2 years ago in v16 as a way to view a consolidated list of all histories in the database. It is a very fast and instant way to generate flexible […]
This post updated 3/2/2016
Within the first three months of Act v18 release, there have been 7 software patches. As of 3/2/2016 the latest pack is Hotfix 7.
All hotfixes are cumulative and include fixes from prior hotfixes. See below (quoted from Act!):
https://updates-act-com.s3.amazonaws.com/NonESD/updates.act.com/updates/act18update7e.exe
| Act! 18.0 HF7 Download | |||
| Act! 18.0 Hot Fix 7 |
IMPORTANT:
https://updates-act-com.s3.amazonaws.com/NonESD/updates.act.com/updates/act18update7e.exe
Version 18
Update 7
Requires: Act! Premium (access via web)
| Issue Number | Description |
| D-04245 | APFW – Calendar – Any view – Timezone Inconsistencies |
| D-04187 | APFW – Calendar – mini calendar always uses the server date and time for the mini calendar funtions |
| D-04229 | APFW – Navigating to Calendar View logs off user not running on English language Windows OS. |
| D-04249 | APFW – Remove redundant Today button |
| D-04178 | APFW – Schedule ActivityDialog – Dialog pulling server time instead of client time. |
| D-04186 | APFW – Today button on calendar takes you to the wrong date. |
| D-04182 | Change filestreams in licensing to be more friendly in large hosted environments |
Version 18
Update 6
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)
| Issue Number | Description |
| D-04113, D-04114 | Web – Chrome – Advanced query feature can’t be used with Chrome. |
| D-04119 | Web – Companies List View – cannot export to Excel |
| D-04120 | Web – The list of contacts associated to Company-A are actually the contacts associated with Company-B. |
| D-04122 | Web – Calendars – Some time zone features would log off the customer. |
| D-04129 | Can’t email a Document listed in the Document tab |
| D-04131 | Web – Cannot filter histories by type in History View and all History tabs |
| D-04150 | Web – Performance – Notifications polling is every three seconds s/b 2 hours |
Version 18
Hotfix 5
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)
| Issue Number | Description |
| D-04024 | Fixes an issue where using the Global Toolbar Email command did not populate the TO: field with the taget Contact email addresses. |
| D-04025 | Fixes an issue where Contact > Edit > Replace would fail on secured servers. |
| D-04034 | Yes/No fields will no longer be removed from a Layout after editing. |
| D-04035 | Fixes an issue where Yes/No field types could not be renamed. |
| D-04037 | Fixes an issue where focus on a new Contact was lost when saving, or when triggering an automatic save through another action. E.g., adding an Activity. |
| D-04039 | Re-enabled email commands for Chrome users. These users can set their email client preferences to “Use default email”. |
Version 18
Hotfix 4
Requires: Premium (access via web)
| Issue Number | Description |
| D-03988 | APFW – Logon – incorrect message displayed after third Web logon failure due to credentials |
Version 18
Hotfix 3
Requires: Premium (access via web)
| Issue Number | Description |
| D-03983 | APFW – Contacts – Histories and Documents Tab – Navigating to histories tab Crashes APFW |
| D-03980 | APFW – Calendars – Time zone displays the Log on screen when using custom virtual directories. |
Version 18
Hotfix 2
Requires: Pro/Premium
| Issue Number | Description |
| D-03965 | Fixed a Web Client issue with the Opportunity Views for databases that did not yet contain any Opportunity records. |
| D-03969 | Fixed a redraw issue in the Contact Detail view when navigating through Contact records. |
| D-03961 | The Web client session will no longer end abnormally when creating the first Opportunity in a database. |
| D-03959 | Act! 17.x for Windows customers will now see version 17 related Welcome Page content instead of version 18. |
| D-03960 | Act! 17.x for Web customers will now see version 17 related Welcome Page content instead of version 18. |
Version 18
Hotfix 1
Requires: Pro/Premium
| Issue Number | Description |
| D-03473 | Mobile – Fails to call contact when selecting “Call Phone” or selecting any phone number field on iPhone |
| D-03848 | Some dialogs not responding on Windows Server 2008 R2 |
| D-03858 | Resizing the entire Call list tab does not resize the detail window and no scroll bar appears |
| D-03860 | APFW – Task List – No Option To Export to Excel |
| D-03861 | APFW – Chrome – Duplicate Popup Checker is in Loop |
| D-03869 | Error message is squished when licensing errors out |
| D-03878 | When “Daily Calendar” is selected as the start-up view, it displays “Monthly Calendar” |
| D-03885 | Chrome: Act emarketing logon page is not getting loaded prior to logging into AEM account |
| D-03891 | APFW – Preferences – Cleared Activity Display Preference Not Functioning As Designed |
| D-03902 | APFW – Hosted Welcome Page Trial mode should use https, not http |
| D-03908 | Resizing the application window does not resize the Call List detail window, no scroll bar appears |
| D-03910 | Notes – Attaching a document to a note throws an object reference error |
| D-03918 | Removing new AEM permissions still permits the majority of AEM functions |
| D-03929 | APFW – Opportunity Detail Navigation broken |
Act! Email Marketing Overview for Beginners Original webcast date 3/1/2016 Stephen of Twelve/Three reviews the Act! Email marketing platform. This is intended as a full overview for beginners. We will go over the advantages of using AEM, how to create templates, sending to your database, and tracking analytics on the reports. If you’d like to […]
This article last updated 12/17/2015
Google Integration with Act seems to work haphazardly at best. One recent error I dealt with for a while involved unable to sync activities with google calendar. The Act integration would fail, and the error message would read something to the extent of “Value cannot be null.”
Some people reported that disabling duplicate checking in the database solved their problems – in my instance, this did not work.
The solution was to delete a corrupt activity off of the Google calendar. The activity in question was a recurring activity that happened every week in perpetuity. My hypothesis is that Google allows activities to repeat for eternity, whereas Act wants recurring activities to have an end date.
Nonetheless, deleting this activity series solved the problem. Hope this works for you. Good luck, and call me if you want remote assistance! 716-837-5727.
These are the official download links for Act! v18. Editions Pro, Premium, & Premium for Web servers. Last updated 12/1/2016. Please call us 716-837-5727 for any installation questions & assistance. To learn more about Act! v18, click here. Act! Pro v18 Download https://www.act.com/download/download-act!-pro-v18 Act! Premium v18 Download https://www.act.com/download/download-act!-premium-v18