Act! v 18.1 Update Version 18 Service Pack 1 – April 21 2016

Act! version 18.1 is a new update released 4/21/2015.  There are over 117 defects fixed in this version.  Act! can run at full resolution settings on high DPI displays.  A new Web API has been added, allowing huge advancement potential for add-on developers.  Other nice features have been added too!


Act! Pro v18.1

Act! Premium v18.1

Act! Premium (Web) v18.1


Here’s a list of what to expect in 18.1:

  • Act! and its components will better adapt to displays running at high resolutions and DPI scaling above 100%
  • Compatibility updates for Web users will improve the customer experience with all grid views.
  • The Act! for Web installer now allows you to install the Web API product.
  • Act! Connect View — Marketplace inclusions
  • Favorite Contact feature – mark and locate your favorite Contacts.
  • Activities, that may have been rescheduled or rolled-over, now show the date for which they were originally scheduled.
  • Localized versions of Act! 18.1 will be available for French, German, and (New!) French-Canadian languages.

Customer Facing Defects Closed in Act! v18.1 to Date

D-02467 Remote Database Creation includes all Secondary Contacts
D-02592 Ellipses buttons or dropdown lists missing from detail views on Surface
D-02613 TS: “Remote Database Sync Status by User” module in Administrative Dashboard is broken
D-02679 APFW: “Export to Excel” menu displays as grey for Contact List the second time trying to export
D-02713 Contact History Records Not Exported to a Copy Database Successfully
D-03338 APFW: Chrome – Unable to close the dialog box using cancel button in Advanced Query
D-03695 APFW: Contacts – Detail View – Tool tip is not getting displayed
D-03723 APFW: Chrome – Dashboard – Filter options are not displayed and white screen is displayed
D-03782 APFW: Dashboard – Deleting the same activity from different browsers doesn’t show a proper error
D-03789 APFW: Information not displayed in fields when using IE 8 or 9
D-03808 APFW: Chrome – Duplicate Popup Checker is in Loop
D-03809 APFW: Chrome – Groups Detail View – “Recipients Exceeded” warning dialog does not appear
D-03812 Registration – Getting an Internal server error
D-03813 APFW: Task List – No Option To Export to Excel
D-03829 Emarketing: Call Lists – Resizing the Call List tab does not resize the details pane, no scroll bar
D-03859 APFW: Chrome – Duplicate Popup Checker Not Functioning
D-03871 Wrong error message is displayed when license is invalid
D-03888 APFW: Preferences – Cleared Activity Display in Grey Not Functioning As Designed
D-03913 Framework error on Exiting Act
D-03967 APFW: Opportunities – No opportunities in Database dialog missing
D-03970 APFW: Opportunities – Detail view – Page does not Auto refresh after deleting the last opportunity
D-03972 APFW: Contact Detail View – Clicking next contact refreshes the entire page
D-03980 APFW: Calendars – Time zone Displays the Log on screen when using custom virtual directories
D-03981 APFW: Chrome – Mac – Top menu does not use global font settings
D-03982 APFW: Sort dialogue box drop down lists empty
D-03983 APFW: Contacts – Histories and Documents Tab – Navigating to histories tab Crashes APFW
D-03984 Contact email address does not populate TO: address when Email command is used
D-03989 TS: Clicking any schedule item from Company Detail view results in error
D-03996 APFW: Chrome – Activities Tab – No refresh after clicking OK on a new activity from Follow Up
D-03997 APFW: Chrome – Opportunities Tab – Clicking an Opportunity link does not go to the detail view
D-03998 APFW: Chrome – When creating a new note, shows multiple fonts as default
D-04001 E-mail Document button on Documents tab produces error
D-04006 APFW: IE11 – Cannot save change in Opportunity Stage
D-04007 Field Triggers – Activity Series give object reference error
D-04011 APFW: IE – Yes/No fields removed from layout after editing
D-04012 Create a remote with criteria and user cannot log in
D-04014 APFW: Administrative Dashboard User Status Component returns no information
D-04026 Contact Edit > Replace command fails when APFW service run in secure mode
D-04033 TS: User cannot rename Yes or No field
D-04036 Focus is lost when adding a new Contact and doing any save action
D-04038 APFW: Chrome – Restore non-Microsoft Office Email and Act! Word Processing functionality
D-04040 Contacts – Cant attach document from contact list view
D-04041 APFW: List View – Attaching file via Contacts > Attach menu returns error and blanks out list view
D-04042 Contact List View – Disable New Secondary Contact menu item
D-04044 APFW: Contact List View – Disable New Secondary Contact menu item
D-04047 Editing a tab name in the Layout Designer deletes all fields on the tab
D-04049 Navigation Button changes don’t stick
D-04051 APFW: Navigation Button changes don’t stick
D-04053 APFW: IE11 – Cancelling Copy Field doesn’t cancel
D-04054 APFW: Chrome – Act Word Processor – Unable to use in Chrome – Remove the popup message
D-04056 Update Act! Manifest to correct DPI Scaling issue
D-04061 APFW: Object Reference error when doing Export To Excel from companies list view
D-04062 APFW: Company Detail View – Contacts tab not always displaying the correct contacts
D-04063 APFW: Browse user able to attempt creating a new record
D-04064 APFW: Choosing an item in a drop-down, changes the previously selected custom dropdown
D-04065 Using Tag/Untag All while in Tag mode disables Lookup Selected and Omit Selected
D-04073 APFW: Edit List Values only appearing on ID/Status drop down
D-04074 APFW: Email mail merge server details not displaying
D-04075 APFW: Companies List View – Export to excel returns an object reference error
D-04077 APFW: Chrome – Advanced Query unable to click OK or Cancel after loading saved queries
D-04078 APFW: Chrome – Advanced Query unable to click OK or Cancel after clicking preview
D-04085 APFW: Relationship Details box size is too large, requires scroll bars
D-04089 APFW: Chrome – Contact Detail View – Activities tab isn’t refreshed after new activity is created
D-04094 Icons shown while creating a custom command are not displayed on toolbar
D-04100 LC: FR – Only first occurrences of recurring activities are synchronizing to Google calendar
D-04104 APFW: Chrome – Newly re-enabled Email menu items don’t do anything
D-04106 APFW: When switching between contacts, Activities tab does not update
D-04110 APFW: Unable to open sub folders via Write>Other Document From Template
D-04111 APFW: Notes Tab – Unable to see the Attachments column after adding it in customized columns
D-04115 TS: Define Sync Set button doesn’t work when downloaded from Act For Web
D-04130 APFW: Type FIlter in all History Tabs and View resets to None when used
D-04132 APFW: Today button on calendar takes you to the wrong date
D-04134 APFW: Chrome – Act! Word Processing – Write Letter gets in a download loop
D-04135 APFW: Chrome – Act! Word Processing – Write New Document is broken
D-04136 APFW: Chrome – Act! Word Processing – Write Edit Template is broken
D-04137 APFW: Chrome – Act! Word Processing – Get 404 Not found when trying to use Mail Merge
D-04139 APFW: Opportunity List View – Select Users dialog does not auto-refresh list after making changes
D-04143 APFW: Chrome – Cannot reschedule an activity series
D-04144 APFW: Chrome – Cannot delete a complete activity series
D-04146 APFW: Chrome – Session Timeout does not present “Continue” dialog, creates redirect loop
D-04148 APFW: Performance – Notifications polling is every three seconds
D-04152 Edit List Values control is wrong UI except for ID/Status
D-04157 APFW: Field text font color is not represented correctly
D-04158 APFW: Chrome – Cannot delete a recurring activity series
D-04160 APFW: Schedule Activity – Dialog pulling server time instead of client time
D-04161 APFW: Calendar – mini calendar always uses the server date and time for functions
D-04164 APFW: Cannot tab out of County field when creating a new contact
D-04166 Call List: Last updated field is using UTC+7 when using time and now users profile settings
D-04177 TS: Unable to edit recurring activities end date
D-04180 APFW: Act Word Processor – Write Letter generates error
D-04184 APFW: Activity text color is not displayed in task list on web
D-04185 NavBar customizations are lost after closing and reopening Act! on Windows 10
D-04188 Open Database dialog deformed on FR/CF
D-04189 French NavBar defaults to scrunched up
D-04193 APFW: Can’t select a contact from the task list if the contact’s name is blank
D-04195 LC: CF – Wrong “states” show up in the Registration drop down
D-04196 APFW – Cannot multi-select on task list
D-04197 LC: CF – Registration Wizard text is deformed, multiple pages
D-04198 LC: CF – Registration Wizard activating message box is not translated
D-04206 APFW: Calendar Recap List – Recap item link will not open the related activity
D-04210 APFW: When Daily Calendar is selected as the start-up view, Monthly Calendar is displayed
D-04211 APFW: Calendar – Remove the Today button from the toolbar, the mini calendar has one
D-04213 Notifications download message is confusing
D-04217 Update Scratchpad Web branding
D-04218 APFW: A warning message pops up when trying to Send to Act! a note, history, or activity
D-04220 TS: Unable to create new layout tab with a name that has already been used
D-04222 APFW: When encountering a Details field with invalid characters, web clients are logged out
D-04224 If the primary AEM email address is not verified, Send an Email Campaign throws an ObjRef Error
D-04225 APFW: Mobile – iOS – Clicking edit on any contact logs the user out
D-04226 APFW: Chrome – Startup preferences aren’t honored if you close the browser
D-04230 APFW: Mobile – Cannot dial phone number containing country code; needs preceding “+” sign
D-04232 LC: CF – New database form needs more space for verbiage
D-04233 APFW: Navigating to Calendar View logs off user not running on English language Windows OS
D-04235 Blank Mail Merge fields don’t collapse if there are two blanks on the same row
D-04238 APFW: Calendar – Time zone Inconsistencies
D-04290 Change text color in NavBar for better contrast
D-04293 APFW: Users are logged out when encountering a Notes details field with invalid characters

Using the Act! History List

Original webcast date March 8, 2016 Geoff of Twelve/Three will review a great new feature of Act!, the History List. The History List was introduced 2 years ago in v16 as a way to view a consolidated list of all histories in the database. It is a very fast and instant way to generate flexible […]

Act! v18 Hotfix 7 Available

This post updated 3/2/2016

Within the first three months of Act v18 release, there have been 7 software patches.  As of 3/2/2016 the latest pack is Hotfix 7.

All hotfixes are cumulative and include fixes from prior hotfixes.  See below (quoted from Act!):

Act! 18.0 HF7 Download
Act! 18.0 Hot Fix 7




  • The 18.0 HF7 patch is automatically installed with any new 18.0 installations.
  • As we often recommend, web client users may want to set the following Internet Explorer option:
    • Internet Options > General tab > Browsing History, Settings button > Temporary Internet Files tab > Check for newer versions of stored pages: > enable Every time I visit the webpage


Version 18
Update 7
Requires: Act! Premium (access via web)

Issue Number Description
D-04245 APFW – Calendar – Any view – Timezone Inconsistencies
D-04187 APFW – Calendar – mini calendar always uses the server date and time for the mini calendar funtions
D-04229 APFW – Navigating to Calendar View logs off user not running on English language Windows OS.
D-04249 APFW – Remove redundant Today button
D-04178 APFW – Schedule ActivityDialog – Dialog pulling server time instead of client time.
D-04186 APFW – Today button on calendar takes you to the wrong date.
D-04182 Change filestreams in licensing to be more friendly in large hosted environments


Version 18
Update 6
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)

Issue Number Description
D-04113, D-04114 Web – Chrome – Advanced query feature can’t be used with Chrome.
D-04119 Web – Companies List View – cannot export to Excel
D-04120 Web – The list of contacts associated to Company-A are actually the contacts associated with Company-B.
D-04122 Web – Calendars – Some time zone features would log off the customer.
D-04129 Can’t email a Document listed in the Document tab
D-04131 Web – Cannot filter histories by type in History View and all History tabs
D-04150 Web – Performance – Notifications polling is every three seconds s/b 2 hours


Version 18
Hotfix 5
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)

Issue Number Description
D-04024 Fixes an issue where using the Global Toolbar Email command did not populate the TO: field with the taget Contact email addresses.
D-04025 Fixes an issue where Contact > Edit > Replace would fail on secured servers.
D-04034 Yes/No fields will no longer be removed from a Layout after editing.
D-04035 Fixes an issue where Yes/No field types could not be renamed.
D-04037 Fixes an issue where focus on a new Contact was lost when saving, or when triggering an automatic save through another action. E.g., adding an Activity.
D-04039 Re-enabled email commands for Chrome users. These users can set their email client preferences to “Use default email”.


Version 18
Hotfix 4
Requires: Premium (access via web)

Issue Number Description
D-03988 APFW – Logon – incorrect message displayed after third Web logon failure due to credentials


Version 18
Hotfix 3
Requires: Premium (access via web)

Issue Number Description
D-03983 APFW – Contacts – Histories and Documents Tab – Navigating to histories tab Crashes APFW
D-03980 APFW – Calendars – Time zone displays the Log on screen when using custom virtual directories.

Version 18
Hotfix 2
Requires: Pro/Premium

Issue Number Description
D-03965 Fixed a Web Client issue with the Opportunity Views for databases that did not yet contain any Opportunity records.
D-03969 Fixed a redraw issue in the Contact Detail view when navigating through Contact records.
D-03961 The Web client session will no longer end abnormally when creating the first Opportunity in a database.
D-03959 Act! 17.x for Windows customers will now see version 17 related Welcome Page content instead of version 18.
D-03960 Act! 17.x for Web customers will now see version 17 related Welcome Page content instead of version 18.

Version 18
Hotfix 1
Requires: Pro/Premium

Issue Number Description
D-03473 Mobile – Fails to call contact when selecting “Call Phone” or selecting any phone number field on iPhone
D-03848 Some dialogs not responding on Windows Server 2008 R2
D-03858 Resizing the entire Call list tab does not resize the detail window and no scroll bar appears
D-03860 APFW – Task List – No Option To Export to Excel
D-03861 APFW – Chrome – Duplicate Popup Checker is in Loop
D-03869 Error message is squished when licensing errors out
D-03878 When “Daily Calendar” is selected as the start-up view, it displays “Monthly Calendar”
D-03885 Chrome: Act emarketing logon page is not getting loaded prior to logging into AEM account
D-03891 APFW – Preferences – Cleared Activity Display Preference Not Functioning As Designed
D-03902 APFW – Hosted Welcome Page Trial mode should use https, not http
D-03908 Resizing the application window does not resize the Call List detail window, no scroll bar appears
D-03910 Notes – Attaching a document to a note throws an object reference error
D-03918 Removing new AEM permissions still permits the majority of AEM functions
D-03929 APFW – Opportunity Detail Navigation broken


Act! Emarketing Overview for Beginners

Act! Email Marketing Overview for Beginners Original webcast date 3/1/2016 Stephen of Twelve/Three reviews the Act! Email marketing platform. This is intended as a full overview for beginners. We will go over the advantages of using AEM, how to create templates, sending to your database, and tracking analytics on the reports. If you’d like to […]

Act Google Calendar sync error "value cannot be null"

This article last updated 12/17/2015

Google Integration with Act seems to work haphazardly at best.  One recent error I dealt with for a while involved unable to sync activities with google calendar.  The Act integration would fail, and the error message would read something to the extent of “Value cannot be null.”

Some people reported that disabling duplicate checking in the database solved their problems – in my instance, this did not work.

The solution was to delete a corrupt activity off of the Google calendar.  The activity in question was a recurring activity that happened every week in perpetuity.  My hypothesis is that Google allows activities to repeat for eternity, whereas Act wants recurring activities to have an end date.

Nonetheless, deleting this activity series solved the problem.  Hope this works for you.  Good luck, and call me if you want remote assistance!  716-837-5727.

Act! v18 Download Links

These are the official download links for Act! v18.  Editions Pro, Premium, & Premium for Web servers. Last updated 12/1/2016.  Please call us 716-837-5727 for any installation questions & assistance. To learn more about Act! v18, click here. Act! Pro v18 Download!-pro-v18   Act! Premium v18 Download!-premium-v18